We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Picavi (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order went for more than a month. Synthetic fabric, but pleasant to the touch.
2 Jun 2020 06:11
T-shirt of good quality for such money. At 46 size and height 176 took L. Sits well.
29 May 2020 23:35
It came very quickly!!!
28 May 2020 03:39
I ordered for my daughter 12 years, her height is 155 cm. She is good, not tight, free. This is not cotton, synthetics, soft and gentle to the touch. They did not communicate with the store. As a gift, an elastic band.
27 May 2020 12:40
Synthetics, the edges of the pattern are muddy
27 May 2020 04:10
Thank you. All is well. Separate rescue for a gift)
25 May 2020 11:14
Great T-shirt! Soft!
19 May 2020 04:58
Comfortable and very full size freshness recommended your purchase
17 May 2020 06:32
Very high quality Fabrics, but the parcel went very long.
14 May 2020 03:36
Good T-shirt, drawing cool
6 May 2020 09:47
The order made April 9, came to the Mail T-shirt on April 28. On my parameters 84-71 or Russian size 42, this size came up perfectly. I do not quite understand in the materials, but I see for sure that the T-shirt is not from cotton, but also this material is light enough, just for the summer
25 Apr 2020 06:31
23 Apr 2020 08:50
The quality is good material soft and pleasant to the touch.
23 Apr 2020 06:01
Very good I will order more
16 Apr 2020 09:13
Shipping fast. I order the second one. I like everything.